DO YOU LIKE PEOPLE AND SELLING FUN AND ADVENTURE? JOIN OUR TEAM!

Pink Jeep Tours is seeking a Customer Service Representative for our Uptown Sedona location. In this fun, fast paced environment, you will assist customers from all over the world with reservation check-in, payment processing, and education and selling of our product offerings. This position requires excellent customer service, sales, and tour and vehicle scheduling abilities. We are seeking professional, outgoing, helpful, and friendly candidates, with great people skills; Must be comfortable in a soft sales environment; and have proficient computer and data entry skills.

CUSTOMER SERVICE REP CANDIDATES MUST BE AVAILABLE FOR THE FOLLOWING:

• At least one Weekend Day
• Holiday flexibility
• A variety of shifts between 6am and 9pm

*Up to 10 hours per day – 4 days per week

We offer more than just fun and memories at Pink Jeep Tours. Our Full-Time team members have advancement opportunities, and a benefits package including:

• Medical, Dental, Vision
• 401(K) Savings Plan w/Company Match
• Complimentary Jeep Tours
• and more...

Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us and be a part of the Pink Jeep Tours team.

Description

Tour Guide position in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.

Responsibilities

• Basic understanding of the guide position.
• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Reads and follows manifest to insure tour type and accuracy
  • Presents information on all tours: Local history, geology, USFS, plants and animals
  • Assists customers in and out of the jeep.
• Reviews/Refreshes knowledge from training and pursues ongoing learning and education
• Professional and effective communication across departments to insure maximum tour efficiency.
• Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
• Maintains an average to above average attendance record.
• Respects and follows company policies and procedures.
• Takes constructive feedback in a respectful manner and applies it.
• Be available to work up to 12 hours/day with up to 10 hours of tour time.
• Consistently and carefully inspects, operates, and cleans their Jeeps – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level.
• Maintain efficient, daily contact and adequate radio communicationwith the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Key Metrics

• Internal and External Customer satisfaction: Pink Listens, comments/feedback.
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun.
• Safety – follows all SMITH guidelines and has a good safety record.
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications & Essential Requirements

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Team player that is self-motivated and takes initiative.
• Good judgment and problem solving skills.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Defensive driving skills and a drivers license clear of major moving violations.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day. (Ruggedness varies by location). Grand Canyon Tour Guides do mostly pavement tours.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures. Able to conduct hiking tours.
• Must be able to speak and hear clearly to provide quality customer service.
• CPR/First Aid certified and so should be able to remain calm and effective when dealing with medical emergencies encountered.

Do you love Coffee and have great People Skills? Come work for a Company that sells FUN!

Pink Jeep Tours is seeking a part-time Barista for The Pink Java Cafe to serve coffee drinks, smoothies, pastries, sandwiches and more in a fun and fast paced team environment. We are looking for friendly people with great conversational skills to join our team serving locals and customers from around the world. Preferred candidates will have Barista experience, and a Food Handlers card. Candidates with food/beverage/retail exp; and coffee knowledge and register experience a plus.

What's it like to work at Pink Java? -

"Since working at the Pink Java Cafe, I have enjoyed the creative freedom I've been given. From top of the line equipment, to the highest quality ingredients. I feel I have been supplied with all that I need to be a true Barista and take pride in what I do." ~ Pink Java Cafe Barista

"Having the creative freedom to stretch and hone the Barista skills is a major plus. We serve quality products that can stand alone (espresso, drip, or turkish) or complements other products." ~ Jill, Pink Java Cafe Team Lead

 Barista candidates must be available for the following: 

• Saturdays and Sundays
• Holiday flexibility
• 6 - 8 hour shifts
• Must be able to stand for up to 8 hours per day
• Must be able to lift up to 40 lbs overhead

We offer more than just fun and memories at Pink Jeep Tours. Our part-time team members have advancement opportunities, and a benefits package including: 

• 401 (K) Savings Plan
• Complimentary Jeep Tours
• Retail Store Discounts

 Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

Looking for a new adventure? Join Pink Jeep Tours at the Grand Canyon! We are looking for fun and friendly people to promote and sell tours to walk-in customers, coordinate tour logistics, and support the day-to-day operations.

Pink Jeep Tours has been thrilling visitors as the premier off-road excursion company in the Southwest for more than 60 years. The first Jeep tour operator in the United States, the company was founded in Sedona, Arizona in 1960 and has since become known for its “must do” rugged adventure tours through Sedona’s Red Rock Country, the Grand Canyon, and Las Vegas.

We are hiring for full-time year round, and full-time seasonal positions.

Company housing is available on a PT or FT basis. Round trip commuter van transportation is also available for people living along route between Flagstaff and Tusayan.

Responsibilities and Duties

Assisting people from all over the world with questions

Educating and selling of Jeep tours

Booking reservations and coordinating tour logistics

Assisting Tour Guides and customers with jeep loading and tour preparation

Other administrative tasks that support day to day operations

Qualifications and Skills

Professional, friendly, and helpful demeanor

Excellent customer service and communication skills

Sales experience is helpful

Strong data entry skills, multi-tasking abilities, and attention to detail

Work well in a team environment

Benefits

Great pay

Paid Sick Time

401(k) Plan w/company match

Complimentary tours at all locations

Paid Vacation and Insurance benefits for full-time regular employees

Seasonal employees are eligible for insurance and paid vacation upon converting to regular positions

Use your talent to support a fleet of vehicles providing fun and adventure on the trails! We are hiring a full-time Painter and Auto Body Technician to repair, prep, and paint a variety of vehicles in our Fleet. Our fleet must be safe and we expect quality work so you have the time to do it right. We pay hourly so you receive steady pay. You also get to perform a variety of work in a clean and fun work shop. Come see what you’re missing!

Qualifications include: a good driving record, 5+ yrs paint and body experience, a focus on quality workmanship, be self-motivated, and a team player. We provide great pay, insurance benefits, paid time off, 401K w/match, and a professional work shop.

E-mail resume to hr@pinkjeep.com or apply here.

Pigeon Forge, Tennessee

Full-Time

Pink Jeep Tours is seeking a Customer Service Supervisor to join our team. This position is a hands-on role responsible for supervising the walk in reservations and tour operations functions and creating an inviting, fun and professional environment for the customers and the employees. The Supervisor will learn all functions in their realm of responsibility and will back up and assist the employees when needed. This position reports to the General Manager and will assist in driving sales, maximizing tour and revenue opportunities and ensuring customer satisfaction throughout the reservation, check-in and tour experience.  

Knowledge, Skills & Abilities

• Strong background in customer service, reservations, tourism and/or hospitality
• Prior supervisory experience preferred with proven ability to train, develop, and motivate staff
• Proficient in Word, Excel, and Outlook with some general computer knowledge
• Energetic and positive individual with a strong work ethic and appropriate professional image who demonstrates initiative and a strong willingness to learn and grow
• Strong communication skills; good judgment and problem-solving skills
• Effective time management, organizational skills, prioritization and multi-tasking capabilities
• Relevant college coursework, professional training, or degree preferred
• Ability to assist Manager with running and evaluating a variety of reports.
• Must demonstrate positive leadership skills and abilities.

Compensation and Benefits

• Compensation is competitive and commensurate with experience
• Benefits package includes 2 medical and dental plans, vision plan, life insurance, 401(k) with match, paid time off, and complimentary tours at all locations.

Pink Jeep Tours is looking for dynamic, fun, safety- minded and self-motivated individuals with exceptional customer service and communication skills to conduct tours in the Smoky Mountains. Our Tour Guides bring the experience to life by providing a fun and informative tour with a focus on customer comfort and safety, while delivering information on natural and historical resources in a meaningful way. Our Guides are safety-minded; inspecting and operating the vehicles on the highways and park service roads in compliance with all laws, regulations, and company procedures. Part-time, full-time and seasonal positions available.

Training expected to start in mid-March and last approximately 3 weeks.

Qualifications and Experience

• 25years of age or older with an excellent driving record
• Must pass a DOT physical
• Able to conduct tours for up to 10 hours per day, and walk to various scenic points of interest throughout the day
• Experience with guiding, educating, sales, or customer service preferred
• Demonstrate passion for the outdoors and sharing the area’s beauty and history
• Energetic, enthusiastic, and able to converse with a wide variety of people from all over the world

Compensation & Benefits

• Hourly rate of pay plus gratuities
• Full-time benefits package includes 2 medical and 2 dental plans, vision plan, life insurance, 401(k) with match, paid time off, and complimentary tours at all locations.

The Leisure Sales Manager is responsible for maximizing tour sales revenue for Arizona and Las Vegas markets for Pink Adventure Tours by cultivating strong relationships with existing key accounts and developing new accounts by effectively representing the Pink Adventure Tours brand to designated sales market segments. The Leisure Sales Manager strives for successful execution of their sales plan and achievement of their sales objectives and goals. The Leisure Sales Manager will work closely with the SVP of Sales to create programs and materials that support company values and ensure PAT is the preferred tour company in the Arizona and Las Vegas markets. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage key accounts, including; companywide Tour Operator (FIT), companywide OTA accounts and Travel Agent programs.
• Strengthen relationships and achieve growth with key accounts through regular contact and informative updates with respect to their productivity and progress.
• Identify and develop new key accounts with significant revenue potential and solicit those accounts to increase revenue for the company to meet overall account and sales objectives.
• Work with SVP of Sales to determine pricing strategies, commissions and/or promotional offers.
• Provide regular channel reporting and analysis to management team including reflective and prospective trends, using data to drive strategy and decisions.
• Negotiate and execute new account contracts.
• Manage Pink Adventure Tour product training initiatives for key accounts and agents including training content development and scheduling.
• Collaborate with PAT marketing team to develop companywide Tour Operator (FIT), companywide OTA, and Travel Agent program marketing and promotional materials.
• Ensure that marketing assets both print and digital are utilized to its fullest potential and that Pink Adventure Tours has prominent placement in key traffic areas. Effectively manage brochure supply and regional distribution.
• Stay abreast of competitor information in the Las Vegas and Arizona markets and stay updated on trends within the industry. Provide feedback to SVP of Sales with respect to trends and opportunities.
• Oversee audit of Tour Operator, OTA, and Travel Agent websites to ensure marketing and pricing standards are upheld.
• Maintain accurate records of sales activities in PAG CRM system. Record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilize the Gantt, Dashboard and CRM reports to provide useful information to agents during every call and in regular e-mail communication.
• Track account performance, set goals and create programs to make Pink Adventure Tours the company of choice. Seek SVP of Sales approval before implementing any new programs.
• Attend local and/or national trade shows and industry associations to increase brand awareness and generate leads for Pink Adventure Tours as directed.  
• Ensure all sales and travel operations are conducted within the constraints of the company budget.

Qualifications

• Five years of direct sales and account management experience.
• Strong knowledge of the Las Vegas and Arizona tourism/hospitality industry preferred and relationships with key Tour Operator, OTA, and Travel Agent industry contacts and experience desirable.
• Must display exemplary people management skills, superb verbal and written communication abilities, strong interpersonal skills, high energy, creativity, and a collaborative spirit.
• Drive for Results/Action-Oriented - able to target and achieve results, set goals, take initiative and react to opportunity, instill urgency in others, and meet deadlines.
• Presentation Skills - able to deliver effective presentations, engage as a credible trainer, and represent the company professionally at internal and external events.
• Proficiency in MS Office (MS Windows, Outlook, Word, Access, Excel) and internet applications. Ability to make good use of web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers to improve productivity.
• College Degree preferred.
• Availability to work a minimum of 40 hours with occasional nights and weekend required.

KEY ACCOUNTABILITIES
 

• Achievement of sales goals
• Increase sales through key segments including Tour Operator, OTA and Travel Agent  
• Develop and execute strategic leisure sales plan that builds upon previous sales, optimizes market share and maximizes yield
• Retain current key relationships and develop new relationships to ensure Pink Adventure Tours is the preferred tour company
• CRM activity

ESSENTIAL PHYSICAL REQUIREMENTS
 

• This is a combination of administrative and Sales/PR work where travel and meeting with business partners, accounts, community contacts, etc. is required to build relationships and the business
• Must be able to drive and have a vehicle for travel
• Must  be able to walk in and around the community to meet with accounts and business partners
• Ability to use computers, phone systems, calculators, copiers and general office equipment
• This position will involve sitting for travel and office work, walking, and ability to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 25 lbs.

In this position as AUTOMOTIVE TECH you will diagnose, adjust, repair and perform preventive maintenance on all Pink Jeep vehicles including Jeeps, Trekkers, Shuttle Vans, and trucks. Position requires repairing virtually any system or component on the vehicle including the transmission system. Technicians also assist in the day to day operations and may interface with tour customers, Guide staff and the general public in assisting with rescue operations and repairs of the vehicle.

This position requires making decisions that affect other people, the financial resources, and/or the image and reputation of the company. Mistakes may not be easily correctable and can have serious consequences.

Essential Duties and Responsibilities:

• Collective Data: Data entry, inventory control
• Communicates with supervisors, peers, and other company employees on a variety of issues in a positive and professional manner
• Confer with Guides to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements
• Test drive vehicles and test components and systems, using equipment such as specialized testers, computerized diagnostic devices, or specialized tools
• Examine vehicles to determine extent of damage or malfunctions
• Follow check lists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas
• Plan work procedures, using charts, technical manuals, and experience.
• Review and complete work orders in a thorough, detailed and legible manner; discuss with Manager as needed
• Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
• Diagnose and repair brake system, replace wear items, machine brake drums and rotors
• Performs tire repairs, mount and balance tires as needed
• Repair and service air conditioning, heating, engine-cooling, and electrical systems
• Tear down, repair, and rebuild faulty assemblies such as power systems, steering systems, and linkages
• Disassemble units and inspect parts for wear, using micrometers, calipers, and gauges
• Repair or replace parts such as pistons, rods, gears, valves, and bearings
• Diagnose and repair electrical systems such as ignition systems, lights, and instrument panels
• Repair manual and automatic transmissions & transfer cases including electronic controlled units
• Install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Must be able to operate vehicles including test driving in traffic and on off road trails
• Maintain cleanliness of work area
• Other duties may be assigned to meet business needs

Knowledge, Skills, and Abilities:

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Ability to read and use diagnostic trouble shooting charts
• Basic Math skills, metric conversion, use of calculator
• Basic computer/PC skills to perform data entry and research
• English language comprehension and speaking
• Legible writing
• Self-starter who demonstrates initiative
• Work well in a team environment
• Good customer service and communication skills
• Demonstrated leadership abilities
• Able to prioritize work load
• Trouble shooting and problem solving skills
• Effectively communicates and shares knowledge with co-workers

Qualifications & Experience:

• High School or GED
• Valid driver license with acceptable MVR record
• Minimum 5 yrs bumper-to-bumper experience in an independent shop or dealership
• ASE certification(s) desired
• Welding/fabrication experience a plus
• Able to operate vehicles including test driving in traffic and on off road trails
• Experience and ability driving a manual transmission vehicle
• Able to adhere to dress code and grooming requirements
• Prompt and regular attendance

 Continued Education/Training Requirements

• Attend trainings as requested by Fleet Manager
• Maintain ASE certification(s)

   

This part-time position will assist in the development and maintenance of our strong relationships with concierge, hotel, and other partners. Position will educate hotels, resorts, and ticketing agents about the company, tours, and promotions; deliver and maintain promotional materials, perform data entry and account maintenance in our system, and assist in sales projects, presentations, and special events.

Qualifications include strong organizational and time management skills, independent worker with great communication and people skills, proficient computer, data-entry, and follow up skills. Requires good driving record and ability to travel within Arizona markets. Flexible schedule 20 hrs/week.

This position is responsible for supervision of the Guide team which will include assisting with hiring, training, and performance management. The position reports to the GM and also works in tandem with the CS Supervisor to ensure best practices and procedures are being followed. The Guide Supervisor develops and maintains positive ongoing relationships with the community, National Park Service, Community members and other business partners. Will supervise approximately 10 Guides.

Qualifications & Experience Two plus years’ experience as a Professional Tour Guide and at least two years supervisory experience at a comparable level desirable. An acceptable driving record and ability to conduct tours in all vehicles. CIG certification a plus. College degree or an equivalent level of experience and training preferred. Proficiency in computer applications (Windows, Outlook, Word, and Excel) is required. Demonstrated excellence in attendance, teamwork, communication, positive leadership.

Skills & Knowledge – Guide and Customer Service Supervisor Requires excellent communication and customer service skills, and basic personnel management experience in the areas of hiring, training & development, and coaching & counseling. Candidate must have strong organizational, research and follow up skills, work effectively in a team environment and have excellent judgment and problem solving skills. Position requires self- motivation with strong initiative, and good time management skills. Must be able to maintain sensitive information in a confidential manner.

Compensation and Benefits

• Compensation is competitive and commensurate with experience
• Benefits package includes 2 medical and dental plans, vision plan, life insurance, 401(k) with match, paid time off, and complimentary tours at all locations.

Join a team of professionals who love what they do, love the product, and love working for a company that sells FUN!

Pigeon Forge, Tennessee

Full-Time/Part-Time/Seasonal

DO YOU LIKE PEOPLE AND SELLING FUN AND ADVENTURE?

We are seeking Customer Service Reps for our new location in Pigeon Forge. In this fun, fast paced environment, you will assist customers from all over the world looking to enjoy a great tour experience in the Smoky Mountains.

Responsibilities will include customer service, promoting, selling, and booking tours, coordinating tour logistics, processing payments, and supporting the Supervisors and General Manager with other administrative tasks that support the day-to-day operations. Position requires excellent customer service, sales, and tour scheduling abilities. We are seeking professional, outgoing, helpful, and friendly candidates, with great people skills; Must be comfortable in a soft sales environment; and have proficient computer and data entry skills.

Part-time, Full-time and seasonal positions available. Training expected to start in mid-March.

Compensation and Benefits:

• Competitive hourly pay
• Benefits package for FT employees includes 2 medical and 2 dental plans, vision plan, life insurance, 401(k) with match, paid time off and complimentary tours at all locations.

WOULD YOU LIKE TO SELL LASTING MEMORIES? ARE YOU A GREAT COMMUNICATOR?

Become a Call Center Representative with Pink Jeep Tours! We are hiring Part-Time/Full-Time and Year Round positions in West Sedona. Representatives take incoming calls from around the world educating customers about our tours, completing the tour booking process. Outbound sales calls are also made to groups and corporate clients. Position requires sales and customer service experience (preferably in the tourism/hospitality industry; preferred candidates also have previous call center experience); great communication skills – Bilingual a plus (Spanish preferred); must have quick computer navigation and data entry skills; and proficiency in social media usage and MS Office Suite.

*4-8 hour shifts available

We are looking for candidates who can join us as soon as March 11^th.

 Candidates must be available for the following –

*Variety of days and shifts up to 5 days/week

*Holidays

*Saturdays/Sundays

 We offer more than just fun and memories at Pink Jeep Tours. Team members have advancement opportunities, and a benefits package including:

*Paid Sick Time

*401K Savings Plan w/company match

*Complimentary Jeep Tours

*And more…

Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us and be a part of the Pink Jeep Tours team.

Interested in becoming a Tour Guide with us?

As a Guide you ensure the safety and comfort of the guest while delivering educational information about flora, fauna and cultural resources.  We typically only recruit for guides once a year. The recruitment process starts with a phone interview followed by one or several in-person interviews. All candidates must pass all the pre-employment requirements which include:  a physical, drug screen and you must also present a clean driver’s record from the DMV. Due to the safety sensitive position as a driver, we are not able to accept applications from registered medical marijuana card holders, and for insurance purposes all applicants must be at least 25 years old.

As a newly hired guide you start with 5-6 weeks of training. Our training modules are interactive and the training period is very intense. You will partake in traditional classroom time, field time, driver training including SMITH driving principles, and practice time behind the wheel.  If you are not already First Aid/ CPR certified we will make sure you get that certification as well!

Position Summary

A Tour Guide provides a fun and educational tour.  They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way.  They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.  

Responsibilities

• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Inspects and cleans vehicle daily
  • Reads and follows manifest to insure tour type and accuracy.
  • Presents relevant core information on all tours
    • Local history, geology, archeology, plants and animals
  • Learns and experiences the seasonal operations of the Guide position and business
  • Pursues ongoing learning and education
  • Professional and effective communication across departments to insure maximum tour efficiency.
  • Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
  • Maintains an average to above average attendance record.
  • Respects and follows company policies and procedures
  • Takes constructive feedback in a respectful manner and applies it

Key Metrics

• Internal and External Customer satisfaction
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun, tour presentation.
• Safety – follows all SMITH guidelines and has a good safety record
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Defensive driving skills and a driver’s license clear of major moving violations.
• Team player that is self-motivated and takes initiative.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Good judgment and problem solving skills.
• Is courteous to all users of Forest Service and other lands we operate on.

Essential Physical Requirements (may vary by location)

• Consistently and carefully inspects, operates, and cleans their vehicle – repetitive motion involves: climbing in and out of the vehicle, reaching overhead and across at chest level, bending from the waist.
• Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
• Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
• Assists customers in and out of the vehicle.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
• Able to conduct hiking tours that can involve hiking up to 5 miles during a 4-hr tour.
• Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
• May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
• Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service or National Park terrain, in all types of weather conditions, while crafting entertaining and informative tours.

DO YOU LOVE CLOTHING AND SERVING CUSTOMERS? COME WORK FOR US!

Pink Jeep Tours is seeking a Full-time Retail Store Associate. We are looking for friendly, professional, creative candidates with a great work ethic to join our team! Come work in our newly renovated Pink Jeep Tours retail store serving customers from around the World. This fast paced, fun environment include sales, customer service, and inventory maintenance. Preferred candidates will have retail sales/apparel experience, POS experience, and a basic understanding of inventory procedures. General computer skills including Word and Excel are required.

Candidates must be available for the following:

• Saturdays and Sundays required
• Holiday availability
• 8 hour shifts
• Must be able to lift and carry up to 25 lbs

We offer more than just fun and memories at Pink Jeep Tours. Full-time team members have advancement opportunities, and a benefits package including:

• Medical, Dental, Vision
• 401K Savings Plan w/company match
• Complimentary Jeep Tours
• Retail Shop Discounts

Join our talented Pink Jeep Tours team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

POSITION SUMMARY

This position will assist the Guide Manager with general management responsibilities for the Grand Canyon Guides and assist with hiring, training, coaching, performance management, and policy administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Tusayan Operations Manager with recruiting, hiring, and training the best Guides in the Grand Canyon.
• Assist in developing guide training materials and conduct new guide training to ensure sufficient knowledge of trails, driving skills, flora/fauna, Grand Canyon history, Pink Jeep history, CPR training, and interpretive guiding techniques.
• Participates in tour ride-alongs and conducts performance evaluations for new hires and other Guides for regular performance feedback. Conducts follow up coaching and training as necessary
• Develop effective communication with Guides (from memo creation to Guide meeting participation).
• Assist with managing daily activities of Guide staff to achieve optimum efficiency, responsive service levels, and high productivity while ensuring a memorable tour for our customers.
• Handle personnel issues as appropriate within Pink Jeep’s guidelines to ensure consistency and fairness while maintaining high morale among the Guides. Document issues for management notification.
• Ensure Guides meet the dress code, observe tour etiquette guidelines (smoking/passenger escort/cell phone use) and execute emergency procedures as set forth by the company.
• Assist with defining processes and implementing procedural changes.
• Assist with analyzing tour demand and guide availability to ensure coverage – coach new guides on schedule process and ensure timely bid implementation.
• Work with Tusayan Operations Manager to establish Jeep cleaning guidelines; and coach Guides on importance of Jeep appearance, cleanliness, and Jeep check-out process.
• Observe Jeep loading and unloading of passengers to provide feedback.
• Assist with maintaining the Guide Manual - outlining process, procedures, and company guidelines. Perform ongoing review of Guide Manual to keep material updated and fresh.
• Demonstrate outstanding teamwork creating trust for both Guides and management.
• Work with Tusayan Operations Manager to consistently evaluate and improve policies, procedures and workflow. Ensure staff is trained, proficient and following company policies and procedures.
• Conducts tours when business demand warrants
• Oversees scheduling, training, and conducts performance evaluations for these departments. Holds meetings to ensure departments are kept updated on company and departmental issues, goals, and activities.
• Develops and maintains positive ongoing relationships with the U.S. Forest Service and Grand Canyon National Park, and other strategic partnerships
• Special projects as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service and communication skills
• Good judgment and problem-solving skills
• Works effectively in a team environment
• Strong organizational, research and follow up skills
• Detail oriented and able to see the big picture, i.e. understand how responsibilities fit with company goals and values
• Self starter who demonstrates initiative
• Good time management skills
• Must be able to maintain sensitive information in a confidential manner

KEY METRICS

• Ensure all Guides are trained and proficient on all trails, delivering an exceptional product
• Pink Listens and NPS Score
• Guide satisfaction
• Qualifications

QUALIFICATIONS AND EXPERIENCE

• Two years experience as a Tour Guide and at least 1 yr of supervisory experience at a comparable level
• Proficiency in computer applications (Windows, Outlook, Word, Excel)
• AA Degree and/or College Degree preferred
• Supervisory/Management training

ESSENTIAL PHYSICAL REQUIREMENTS

• This position works in the office to perform administrative and management responsibilities and works outdoors when conducting guided tours, training, ride-alongs, evaluations, and trail assessment and work. Some traveling and running errands required. Must have own vehicle.
• Ability to use computers, phone systems, calculators, copiers and general office equipment
• Able to sit up to 8 hours a day
• Must be able to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 40 lbs.
  
  
• As an occasional Guide, must be able to perform physical requirements as follows:
  • Public speaking, Guiding/Presentation of tour information to customers, answering questions – up to 10 hours per day.
  • Inspects, operates, and cleans their Jeep – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level, bending from the waist.
  • Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
  • Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
  • Assists customers in and out of the Jeep.
  • Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
  • Able to conduct hiking tours that can involve hiking up to 1 mile during a 3-hr tour.
  • Must be able to speak and hear clearly to provide quality customer service and required safety
  • May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
  • Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
  • Safely operates the Jeep through challenging traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

Our Tour Guides work in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their vehicle in compliance with all Laws, Regulations, and Company Policies and Procedures.