DO YOU LIKE PEOPLE AND SELLING FUN AND ADVENTURE? JOIN OUR TEAM!

Pink Jeep Tours is seeking a Customer Service Representative for our Uptown Sedona location. In this fun, fast paced environment, you will assist customers from all over the world with reservation check-in, payment processing, and education and selling of our product offerings. This position requires excellent customer service, sales, and tour and vehicle scheduling abilities. We are seeking professional, outgoing, helpful, and friendly candidates, with great people skills; Must be comfortable in a soft sales environment; and have proficient computer and data entry skills.

CUSTOMER SERVICE REP CANDIDATES MUST BE AVAILABLE FOR THE FOLLOWING:

• At least one Weekend Day
• Holiday flexibility
• A variety of shifts between 6am and 9pm

*Up to 10 hours per day – 4 days per week

We offer more than just fun and memories at Pink Jeep Tours. Our Full-Time team members have advancement opportunities, and a benefits package including:

• Medical, Dental, Vision
• 401(K) Savings Plan w/Company Match
• Complimentary Jeep Tours
• and more...

Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us and be a part of the Pink Jeep Tours team.

Description

Tour Guide position in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.

Responsibilities

• Basic understanding of the guide position.
• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Reads and follows manifest to insure tour type and accuracy
  • Presents information on all tours: Local history, geology, USFS, plants and animals
  • Assists customers in and out of the jeep.
• Reviews/Refreshes knowledge from training and pursues ongoing learning and education
• Professional and effective communication across departments to insure maximum tour efficiency.
• Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
• Maintains an average to above average attendance record.
• Respects and follows company policies and procedures.
• Takes constructive feedback in a respectful manner and applies it.
• Be available to work up to 12 hours/day with up to 10 hours of tour time.
• Consistently and carefully inspects, operates, and cleans their Jeeps – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level.
• Maintain efficient, daily contact and adequate radio communicationwith the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Key Metrics

• Internal and External Customer satisfaction: Pink Listens, comments/feedback.
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun.
• Safety – follows all SMITH guidelines and has a good safety record.
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications & Essential Requirements

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Team player that is self-motivated and takes initiative.
• Good judgment and problem solving skills.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Defensive driving skills and a drivers license clear of major moving violations.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day. (Ruggedness varies by location). Grand Canyon Tour Guides do mostly pavement tours.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures. Able to conduct hiking tours.
• Must be able to speak and hear clearly to provide quality customer service.
• CPR/First Aid certified and so should be able to remain calm and effective when dealing with medical emergencies encountered.

Do you love Coffee and have great People Skills? Come work for a Company that sells FUN!

Pink Jeep Tours is seeking a part-time Barista for The Pink Java Cafe to serve coffee drinks, smoothies, pastries, sandwiches and more in a fun and fast paced team environment. We are looking for friendly people with great conversational skills to join our team serving locals and customers from around the world. Preferred candidates will have Barista experience, and a Food Handlers card. Candidates with food/beverage/retail exp; and coffee knowledge and register experience a plus.

What's it like to work at Pink Java? -

"Since working at the Pink Java Cafe, I have enjoyed the creative freedom I've been given. From top of the line equipment, to the highest quality ingredients. I feel I have been supplied with all that I need to be a true Barista and take pride in what I do." ~ Pink Java Cafe Barista

"Having the creative freedom to stretch and hone the Barista skills is a major plus. We serve quality products that can stand alone (espresso, drip, or turkish) or complements other products." ~ Jill, Pink Java Cafe Team Lead

 Barista candidates must be available for the following: 

• Saturdays and Sundays
• Holiday flexibility
• 6 - 8 hour shifts
• Must be able to stand for up to 8 hours per day
• Must be able to lift up to 40 lbs overhead

We offer more than just fun and memories at Pink Jeep Tours. Our part-time team members have advancement opportunities, and a benefits package including: 

• 401 (K) Savings Plan
• Complimentary Jeep Tours
• Retail Store Discounts

 Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

Looking for a new adventure? Join Pink Jeep Tours at the Grand Canyon! We are looking for fun and friendly people to promote and sell tours to walk-in customers, coordinate tour logistics, and support the day-to-day operations.

Pink Jeep Tours has been thrilling visitors as the premier off-road excursion company in the Southwest for more than 60 years. The first Jeep tour operator in the United States, the company was founded in Sedona, Arizona in 1960 and has since become known for its “must do” rugged adventure tours through Sedona’s Red Rock Country, the Grand Canyon, and Las Vegas.

We are hiring for full-time year round, and full-time seasonal positions.

Company housing is available on a PT or FT basis. Round trip commuter van transportation is also available for people living along route between Flagstaff and Tusayan.

Responsibilities and Duties

Assisting people from all over the world with questions

Educating and selling of Jeep tours

Booking reservations and coordinating tour logistics

Assisting Tour Guides and customers with jeep loading and tour preparation

Other administrative tasks that support day to day operations

Qualifications and Skills

Professional, friendly, and helpful demeanor

Excellent customer service and communication skills

Sales experience is helpful

Strong data entry skills, multi-tasking abilities, and attention to detail

Work well in a team environment

Benefits

Great pay

Paid Sick Time

401(k) Plan w/company match

Complimentary tours at all locations

Paid Vacation and Insurance benefits for full-time regular employees

Seasonal employees are eligible for insurance and paid vacation upon converting to regular positions

Our Tour Guides work in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their vehicle in compliance with all Laws, Regulations, and Company Policies and Procedures.

Pink Jeep Tours is seeking a Call Center Supervisor to join our team. This position will work in our beautiful Sedona location and assist with the ongoing management of our inbound customer service team. This team educates customers about our tour products and books tours for our locations in Arizona and Las Vegas. Join a great team of professionals who love what they do, love the product, and love working for a company that sells FUN!

Position Summary

The Supervisor’s role is to assist the Manager in ensuring consistent achievement of service and sales objectives through performance management, people management, and employee empowerment and development. The Call Center Supervisor helps to implement and review call center policies and procedures and develops and monitors performance criteria for service and sales volume, timeliness, quality, conversion, and accuracy.

Personnel/Supervisory Responsibilities

Helps to supervise a team of up to 20 employees. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; coaching employees; assists in resolving employee and customer issues and needs.

Team handles inbound customer service and product questions, suggestively sells and closes tour bookings. Team Hours: 7 am to 10 pm, 7 days per week

JOB REQUIREMENTS

Education and Experience:

• Bachelors Degree in Business or related field preferred
• 2+ years supervisory experience required in a call center environment
• Basic knowledge of call center technologies, call traffic analysis, staffing methodologies, automatic call distribution and interactive voice response systems.
• Proficiency in MS Office software (Excel, Word, PowerPoint), and Outlook or G-Mail programs
• Effective time management, organizational skills, prioritization and multi-tasking capabilities
• Strong communication skills; good judgment and problem-solving skills
• Demonstrated ability to lead, coach and develop effective teams
• Results oriented with ability to manage change while creating a positive environment
• Project management experience a plus
• Experience in writing procedures and preparing training tools desirable
• Excellent communication skills: oral, written, and listening
• Good presentation skills. Must possess ability to effectively train and explain work practices
• Experience with outbound sales campaigns and systems a plus
• Ability to travel occasionally; work with flexible hours/days of the week as needed to meet business demand

Compensation and Benefits:

• Compensation is competitive and commensurate with experience. Salary range listed is starting range and based on experience.
• Benefits package includes 2 medical and 2 dental plans, vision plan, life insurance, 401(k) with match, paid vacation, paid sick time, floating holidays, and complimentary tours at all locations.

Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us and be a part of the Pink Jeep Tours team.

Interested in becoming a Tour Guide with us?

As a Guide you ensure the safety and comfort of the guest while delivering educational information about flora, fauna and cultural resources.  We typically only recruit for guides once a year. The recruitment process starts with a phone interview followed by one or several in-person interviews. All candidates must pass all the pre-employment requirements which include:  a physical, drug screen and you must also present a clean driver’s record from the DMV. Due to the safety sensitive position as a driver, we are not able to accept applications from registered medical marijuana card holders, and for insurance purposes all applicants must be at least 25 years old.

As a newly hired guide you start with 5-6 weeks of training. Our training modules are interactive and the training period is very intense. You will partake in traditional classroom time, field time, driver training including SMITH driving principles, and practice time behind the wheel.  If you are not already First Aid/ CPR certified we will make sure you get that certification as well!

Position Summary

A Tour Guide provides a fun and educational tour.  They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way.  They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.  

Responsibilities

• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Inspects and cleans vehicle daily
  • Reads and follows manifest to insure tour type and accuracy.
  • Presents relevant core information on all tours
    • Local history, geology, archeology, plants and animals
  • Learns and experiences the seasonal operations of the Guide position and business
  • Pursues ongoing learning and education
  • Professional and effective communication across departments to insure maximum tour efficiency.
  • Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
  • Maintains an average to above average attendance record.
  • Respects and follows company policies and procedures
  • Takes constructive feedback in a respectful manner and applies it

Key Metrics

• Internal and External Customer satisfaction
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun, tour presentation.
• Safety – follows all SMITH guidelines and has a good safety record
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Defensive driving skills and a driver’s license clear of major moving violations.
• Team player that is self-motivated and takes initiative.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Good judgment and problem solving skills.
• Is courteous to all users of Forest Service and other lands we operate on.

Essential Physical Requirements (may vary by location)

• Consistently and carefully inspects, operates, and cleans their vehicle – repetitive motion involves: climbing in and out of the vehicle, reaching overhead and across at chest level, bending from the waist.
• Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
• Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
• Assists customers in and out of the vehicle.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
• Able to conduct hiking tours that can involve hiking up to 5 miles during a 4-hr tour.
• Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
• May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
• Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service or National Park terrain, in all types of weather conditions, while crafting entertaining and informative tours.

DO YOU LOVE CLOTHING AND SERVING CUSTOMERS? COME WORK FOR US!

Pink Jeep Tours is seeking a Full-time Retail Store Associate. We are looking for friendly, professional, creative candidates with a great work ethic to join our team! Come work in our newly renovated Pink Jeep Tours retail store serving customers from around the World. This fast paced, fun environment include sales, customer service, and inventory maintenance. Preferred candidates will have retail sales/apparel experience, POS experience, and a basic understanding of inventory procedures. General computer skills including Word and Excel are required.

Candidates must be available for the following:

• Saturdays and Sundays required
• Holiday availability
• 8 hour shifts
• Must be able to lift and carry up to 25 lbs

We offer more than just fun and memories at Pink Jeep Tours. Full-time team members have advancement opportunities, and a benefits package including:

• Medical, Dental, Vision
• 401K Savings Plan w/company match
• Complimentary Jeep Tours
• Retail Shop Discounts

Join our talented Pink Jeep Tours team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

POSITION SUMMARY

This position will assist the Guide Manager with general management responsibilities for the Grand Canyon Guides and assist with hiring, training, coaching, performance management, and policy administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Tusayan Operations Manager with recruiting, hiring, and training the best Guides in the Grand Canyon.
• Assist in developing guide training materials and conduct new guide training to ensure sufficient knowledge of trails, driving skills, flora/fauna, Grand Canyon history, Pink Jeep history, CPR training, and interpretive guiding techniques.
• Participates in tour ride-alongs and conducts performance evaluations for new hires and other Guides for regular performance feedback. Conducts follow up coaching and training as necessary
• Develop effective communication with Guides (from memo creation to Guide meeting participation).
• Assist with managing daily activities of Guide staff to achieve optimum efficiency, responsive service levels, and high productivity while ensuring a memorable tour for our customers.
• Handle personnel issues as appropriate within Pink Jeep’s guidelines to ensure consistency and fairness while maintaining high morale among the Guides. Document issues for management notification.
• Ensure Guides meet the dress code, observe tour etiquette guidelines (smoking/passenger escort/cell phone use) and execute emergency procedures as set forth by the company.
• Assist with defining processes and implementing procedural changes.
• Assist with analyzing tour demand and guide availability to ensure coverage – coach new guides on schedule process and ensure timely bid implementation.
• Work with Tusayan Operations Manager to establish Jeep cleaning guidelines; and coach Guides on importance of Jeep appearance, cleanliness, and Jeep check-out process.
• Observe Jeep loading and unloading of passengers to provide feedback.
• Assist with maintaining the Guide Manual - outlining process, procedures, and company guidelines. Perform ongoing review of Guide Manual to keep material updated and fresh.
• Demonstrate outstanding teamwork creating trust for both Guides and management.
• Work with Tusayan Operations Manager to consistently evaluate and improve policies, procedures and workflow. Ensure staff is trained, proficient and following company policies and procedures.
• Conducts tours when business demand warrants
• Oversees scheduling, training, and conducts performance evaluations for these departments. Holds meetings to ensure departments are kept updated on company and departmental issues, goals, and activities.
• Develops and maintains positive ongoing relationships with the U.S. Forest Service and Grand Canyon National Park, and other strategic partnerships
• Special projects as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service and communication skills
• Good judgment and problem-solving skills
• Works effectively in a team environment
• Strong organizational, research and follow up skills
• Detail oriented and able to see the big picture, i.e. understand how responsibilities fit with company goals and values
• Self starter who demonstrates initiative
• Good time management skills
• Must be able to maintain sensitive information in a confidential manner

KEY METRICS

• Ensure all Guides are trained and proficient on all trails, delivering an exceptional product
• Pink Listens and NPS Score
• Guide satisfaction
• Qualifications

QUALIFICATIONS AND EXPERIENCE

• Two years experience as a Tour Guide and at least 1 yr of supervisory experience at a comparable level
• Proficiency in computer applications (Windows, Outlook, Word, Excel)
• AA Degree and/or College Degree preferred
• Supervisory/Management training

ESSENTIAL PHYSICAL REQUIREMENTS

• This position works in the office to perform administrative and management responsibilities and works outdoors when conducting guided tours, training, ride-alongs, evaluations, and trail assessment and work. Some traveling and running errands required. Must have own vehicle.
• Ability to use computers, phone systems, calculators, copiers and general office equipment
• Able to sit up to 8 hours a day
• Must be able to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 40 lbs.
  
  
• As an occasional Guide, must be able to perform physical requirements as follows:
  • Public speaking, Guiding/Presentation of tour information to customers, answering questions – up to 10 hours per day.
  • Inspects, operates, and cleans their Jeep – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level, bending from the waist.
  • Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
  • Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
  • Assists customers in and out of the Jeep.
  • Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
  • Able to conduct hiking tours that can involve hiking up to 1 mile during a 3-hr tour.
  • Must be able to speak and hear clearly to provide quality customer service and required safety
  • May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
  • Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
  • Safely operates the Jeep through challenging traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.