CAREER OPPORTUNITIES

DO YOU LIKE PEOPLE AND SELLING FUN AND ADVENTURE? JOIN OUR TEAM!

Pink Jeep Tours is seeking a Customer Service Representative for our Uptown Sedona location. In this fun, fast paced environment, you will assist customers from all over the world with reservation check-in, payment processing, and education and selling of our product offerings. This position requires excellent customer service, sales, and tour and vehicle scheduling abilities. We are seeking professional, outgoing, helpful, and friendly candidates, with great people skills; Must be comfortable in a soft sales environment; and have proficient computer and data entry skills.

CUSTOMER SERVICE REP CANDIDATES MUST BE AVAILABLE FOR THE FOLLOWING:

 *At least one Weekend Day
*Holiday flexibility
*A variety of shifts between 6am and 9pm
*Up to 10 hours per day – 4 days per week

We offer more than just fun and memories at Pink Jeep Tours. Our Full-Time team members have advancement opportunities, and a benefits package including:

*Medical, Dental, Vision
*401(K) Savings Plan w/Company Match
*Complimentary Jeep Tours
*and more...

Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us and be a part of the Pink Jeep Tours team.

Interested in becoming a Tour Guide with us?

As a Guide you ensure the safety and comfort of the guest while delivering educational information about flora, fauna and cultural resources.  We typically only recruit for guides once a year. The recruitment process starts with a phone interview followed by one or several in-person interviews. All candidates must pass all the pre-employment requirements which include:  a physical, drug screen and you must also present a clean driver’s record from the DMV. Due to the safety sensitive position as a driver, we are not able to accept applications from registered medical marijuana card holders, and for insurance purposes all applicants must be at least 25 years old.

As a newly hired guide you start with 5-6 weeks of training. Our training modules are interactive and the training period is very intense. You will partake in traditional classroom time, field time, driver training including SMITH driving principles, and practice time behind the wheel.  If you are not already First Aid/ CPR certified we will make sure you get that certification as well!

Position Summary

A Tour Guide provides a fun and educational tour.  They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way.  They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.  

Responsibilities

• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Inspects and cleans vehicle daily
  • Reads and follows manifest to insure tour type and accuracy.
  • Presents relevant core information on all tours
    • Local history, geology, archeology, plants and animals
  • Learns and experiences the seasonal operations of the Guide position and business
  • Pursues ongoing learning and education
  • Professional and effective communication across departments to insure maximum tour efficiency.
  • Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
  • Maintains an average to above average attendance record.
  • Respects and follows company policies and procedures
  • Takes constructive feedback in a respectful manner and applies it

Key Metrics

• Internal and External Customer satisfaction
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun, tour presentation.
• Safety – follows all SMITH guidelines and has a good safety record
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Defensive driving skills and a driver’s license clear of major moving violations.
• Team player that is self-motivated and takes initiative.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Good judgment and problem solving skills.
• Is courteous to all users of Forest Service and other lands we operate on.

Essential Physical Requirements (may vary by location)

• Consistently and carefully inspects, operates, and cleans their vehicle – repetitive motion involves: climbing in and out of the vehicle, reaching overhead and across at chest level, bending from the waist.
• Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
• Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
• Assists customers in and out of the vehicle.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
• Able to conduct hiking tours that can involve hiking up to 5 miles during a 4-hr tour.
• Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
• May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
• Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service or National Park terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Do you love to drive and love people? Become a Shuttle Driver with Pink Jeep Tours! We are looking for professional, enthusiastic, candidates with excellent customer service skills to safely provide transportation to and from Sedona resorts for our tour customers. This is a physically oriented position that also includes cleaning, light maintenance, delivery responsibilities to a variety of departments, and daily vehicle checks and daily vehicle cleaning. Candidates must have great people and communication skills, multi-tasking abilities, good judgment, and attention to detail.

Shuttle Driver Position Requirements:

Must be at least 25 years of age
Must have a good driving record
Must be able to pass a DOT physical
Must be able to move for up to 12 hours per day
Must be able to lift up to 40lbs
Schedule requires 4 days/week. 2 long days up to 12 hrs/day and 2 shorter days up to 8 hrs/day
Hours fluctuate between 36-40 hours per week
Weekends & holidays are generally required

We offer more than just fun and memories at Pink Jeep Tours. Full-time team members have advancement opportunities, and a benefits package including:

Medical, Dental, Vision

401K Savings Plan w/company match

Complimentary Jeep Tours

Retail Shop Discounts

Join our talented Pink Jeep Tours team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team!

DO YOU LOVE CLOTHING AND SERVING CUSTOMERS? COME WORK FOR US!

Pink Jeep Tours is seeking a Full-time Retail Store Associate. We are looking for friendly, professional, creative candidates with a great work ethic to join our team! Come work in our newly renovated Pink Jeep Tours retail store serving customers from around the World. This fast paced, fun environment include sales, customer service, and inventory maintenance. Preferred candidates will have retail sales/apparel experience, POS experience, and a basic understanding of inventory procedures. General computer skills including Word and Excel are required.

Candidates must be available for the following:

• Saturdays and Sundays required
• Holiday availability
• 8 hour shifts
• Must be able to lift and carry up to 25 lbs

We offer more than just fun and memories at Pink Jeep Tours. Full-time team members have advancement opportunities, and a benefits package including:

• Medical, Dental, Vision
• 401K Savings Plan w/company match
• Complimentary Jeep Tours
• Retail Shop Discounts

Join our talented Pink Jeep Tours team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

Looking for a new adventure? Join Pink Jeep Tours at the Grand Canyon! We are looking for fun and friendly people to promote and sell tours to walk-in customers, coordinate tour logistics, and support the day-to-day operations.

We are hiring for seasonal positions for the Spring and Summer. Positions start in February and April and last up to 6 months. Opportunities to stay on longer or year-round may also be available.

Company housing is available on a PT or FT basis. Round trip commuter van transportation is also available for people living along route between Flagstaff and Tusayan.

Responsibilities and Duties

• Assisting people from all over the world with questions
• Educating and selling of Jeep tours
• Booking reservations and coordinating tour logistics
• Assisting Tour Guides and customers with jeep loading and tour preparation
• Other administrative tasks that support day to day operations

Qualifications and Skills

• Professional, friendly, and helpful demeanor
• Excellent customer service and communication skills
• Sales experience is helpful
• Strong data entry skills, multi-tasking abilities, and attention to detail
• Work well in a team environment

AUTO TECHNICIAN

Tired of a flat rate? Use your talent to support a fleet of vehicles providing fun and adventure on the trails!

We are hiring a FT Auto Technician in Sedona to diagnose, adjust, repair and perform preventive maintenance on Jeeps and other vehicles in our fleet. Our fleet must be safe and we expect quality work so you have the time to do it right. We pay hourly so you receive steady pay. You also get to perform a variety of work in a clean and fun work shop. Come see what you’re missing!

Qualified candidates must have a good driving record and 5+ yrs bumper-to-bumper experience in an independent shop or dealership. Candidates should have the ability to repair all systems and components on a vehicle. ASE certifications and basic welding/fabrication skills a plus. We provide great pay, insurance benefits, paid time off, 401K w/match, and a professional work shop.

E-mail resume to hr@pinkjeep.com

Do you love Coffee and have great People Skills? Come work for a Company that sells FUN!

Pink Jeep Tours is seeking a part-time Barista for The Pink Java Cafe to serve coffee drinks, smoothies, pastries, sandwiches and more in a fun and fast paced team environment. We are looking for friendly people with great conversational skills to join our team serving locals and customers from around the world. Preferred candidates will have Barista experience, and a Food Handlers card. Candidates with food/beverage/retail exp; and coffee knowledge and register experience a plus.

What's it like to work at Pink Java? -

"Since working at the Pink Java Cafe, I have enjoyed the creative freedom I've been given. From top of the line equipment, to the highest quality ingredients. I feel I have been supplied with all that I need to be a true Barista and take pride in what I do." ~ Pink Java Cafe Barista

"Having the creative freedom to stretch and hone the Barista skills is a major plus. We serve quality products that can stand alone (espresso, drip, or turkish) or complements other products." ~ Jill, Pink Java Cafe Team Lead

 Barista candidates must be available for the following: 

• Saturdays and Sundays
• Holiday flexibility
• 6 - 8 hour shifts
• Must be able to stand for up to 8 hours per day
• Must be able to lift up to 40 lbs overhead

We offer more than just fun and memories at Pink Jeep Tours. Our part-time team members have advancement opportunities, and a benefits package including: 

• 401 (K) Savings Plan
• Complimentary Jeep Tours
• Retail Store Discounts

 Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.

POSITION SUMMARY

Administrative and customer service position in a dynamic tourist environment focused on customer satisfaction while maintaining a high degree of fun, integrity and professionalism. The Tour Coordinator will work closely with Guides to ensure smooth tour operations, and the best possible tour experience for our customers.

Essential Duties and Responsibilities

• Using the proprietary booking software (Gantt) – schedule tours, process payments, and coordinate customer requirements with the Guides and shuttle drivers.
• Assign tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations, rotate tours and add Guide breaks as appropriate.
• Coordinate tour departures by distributing passenger lists (manifests) to Guides and addressing last-minute issues. Ensure that special requirements are noted in reservations (front seat req., step stool, car seats, seatbelt extension).
• Coordinate and assist with the dispatching of our tour pick-ups, acting as a communication hub between guides, customers, and hotel staff as needed.
• Monitor and maintain communication with jeeps / guides.
• Support and oversee all Reservations guidelines for: Seat adjustments, heavies, special requests, add-ons, private Jeeps, gratuity, discounts, child rates, etc.
• Manage shuttle schedule.
• Serve as first line of communication for transferred calls from the Contact Center with customers trying to find their guides during pick-ups.
• Arrange board for next day, communicate availability to Contact Center, delete dummies, update Custom Tour Bars.
• Proactive in reservation accuracy.
• Act as interface between Guides and Maintenance Dept. to solve jeep breakdown issues while ensuring customer satisfaction.
• Assist team members with pre tour operations (prior day) functions to ensure next day operates smoothly.
• Monetary responsibilities include processing credit card payments, handling cash transactions, balancing cash register daily, and completing nightly bank deposits accurately.
• Double-check customer payments against tour reports nightly to prevent billing errors.
• Serve as first-line defense for all issues relating to tour operations.
• May serve as an escalation point for customer issues
• Documents process, procedures, and forms for team use.
• Address Guide concerns about tour rotations and make recommendations to management.
• Performs opening and closing procedures accurately and thoroughly
• Document Gantt concerns or issues and escalate to management for resolution.
• Offer suggestions for process improvements and Gantt functions for better efficiencies.
• Handle Group Sales requests as needed and follows correct procedures to efficiently support Group Sales Department.
• Demonstrates a high degree of initiative, resourcefulness, and job knowledge ensuring customer satisfaction.
• General cleaning of tour office to ensure positive customer impression.

Qualifications & Experience

• Dispatch experience preferred but not required.
• Two (2) or more years of customer service and administrative experience.
• Prompt and regular attendance.
• Excellent customer service and communication skills.
• Effective time management, prioritization and multi-tasking capabilities.
• Strong organizational, analytical and math skills.
• Attention to detail, self- motivated, and demonstrates initiative.
• Professional communication and presentation.
• Good judgment and problem-solving skills.
• Works well in a team environment.
• Must be able to maintain sensitive information in a confidential manner.
• Computer experience required (MS Windows, Outlook, Word & Excel).
• H.S. Diploma or equivalent required; Associate's degree (A.A) preferred.

Essential Physical Requirements

• Primarily an inside office job with little exposure to weather conditions
• Ability to use computers, phone systems, calculators, copiers and general office equipment
• Primarily sitting up to 8 hours a day
• Must be able to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 20 lbs.

WOULD YOU LIKE TO SELL FUN AND LASTING MEMORIES? ARE YOU A GREAT COMMUNICATOR?

Become a Call Center Representative with Pink Jeep Tours!  We are hiring Full-time and Part-time Customer Service Representatives for our Call Center in West Sedona to serve customers from around the world. Representatives take incoming calls educating customers about our tours and completing the tour booking process. Outbound sales calls are also made to groups and corporate clients. Position requires sales and customer service experience (preferably in the tourism/hospitality industry; preferred candidates also have previous call center experience); great communication skills; must have quick computer navigation and data entry skills; and proficiency in social media usage and MS Office Suite.

Candidates must be available for the following -

*Variety of days and shifts 5 days/week

*Holidays

*Saturdays/Sundays

*Must be able to sit and talk on the phone for up to 10 hours

We offer more than just fun and memories at Pink Jeep Tours. Full-time team members have advancement opportunities, and a benefits package including:

*Medical, Dental, Vision

*401K Savings Plan w/company match

*Complimentary Jeep Tours

*And more…

Description

Tour Guide position in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.

Responsibilities

• Basic understanding of the guide position.
• Able to perform the following Guide fundamentals in a satisfactory manner:
  • Conducts tours in a professional manner
  • Skilled driving on and off road
  • General understanding of our permits and operating plan
  • General understanding/working knowledge of tour scheduling and tour rotation
  • Reads and follows manifest to insure tour type and accuracy
  • Presents information on all tours: Local history, geology, USFS, plants and animals
  • Assists customers in and out of the jeep.
• Reviews/Refreshes knowledge from training and pursues ongoing learning and education
• Professional and effective communication across departments to insure maximum tour efficiency.
• Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
• Maintains an average to above average attendance record.
• Respects and follows company policies and procedures.
• Takes constructive feedback in a respectful manner and applies it.
• Be available to work up to 12 hours/day with up to 10 hours of tour time.
• Consistently and carefully inspects, operates, and cleans their Jeeps – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level.
• Maintain efficient, daily contact and adequate radio communicationwith the reservation staff to assure timely tour departures and accurate Jeep assignments.
• Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.

Key Metrics

• Internal and External Customer satisfaction: Pink Listens, comments/feedback.
• Reliability/availability – good attendance record, willing to work extra shifts during peak times
• Quality of tour: driving skills, knowledge of the resources, fun.
• Safety – follows all SMITH guidelines and has a good safety record.
• Ongoing educational pursuits to enhance interpretive and informational skills.

Qualifications & Essential Requirements

• Effective communication skills: energetic, outgoing, entertaining speaker.
• Team player that is self-motivated and takes initiative.
• Good judgment and problem solving skills.
• Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
• Able to endure weather extremes in a physical-oriented job.
• Defensive driving skills and a drivers license clear of major moving violations.
• Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day. (Ruggedness varies by location). Grand Canyon Tour Guides do mostly pavement tours.
• Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures. Able to conduct hiking tours.
• Must be able to speak and hear clearly to provide quality customer service.
• CPR/First Aid certified and so should be able to remain calm and effective when dealing with medical emergencies encountered.