Do you have experience or an interest in adventure tourism? Do you want to work in an exciting, upbeat and rewarding company environment?
Pink Adventure Tours has been thrilling visitors as the premier off-road excursion company in the Southwest for more than 50 years. The first Jeep tour operator in the United States, the company was founded in Sedona, Arizona in 1960 and has since become known for its rugged “must-do” adventure tours in Sedona’s Red Rock Country, the Grand Canyon and Las Vegas and the surrounding area.
What’s important to us:
Integrity
Customer Service
Great Work Environment
Reinvesting
Profitability
What we Offer:
Competitive pay and benefits, 401(k) plan with match, training and advancement opportunities
Great company perks, such as free tours, friend and family comps, fun events and retail discounts
Join a team of professionals who love what they do, love the product and love working for a company that sells fun!
Interested in becoming a tour guide?
If you are passionate about the outdoors and you enjoy working with people, the tour guide job might be the perfect fit!
As a guide, you provide fun and informative tours. It’s a very rewarding and exciting job where the great outdoors is your office and you welcome guests from all over the globe!
We typically recruit for Tour Guides once a year. We begin in November with job advertising, and review and interview candidates through December. Our new Tour Guides typically start in mid–January. We encourage anyone interested in becoming a Guide to review the job description below and check back periodically to see when we have activated the position and are accepting applications.
As a Guide you ensure the safety and comfort of the guest while delivering educational information about flora, fauna and cultural resources. We typically only recruit for guides once a year. The recruitment process starts with a phone interview followed by one or several in-person interviews. All candidates must pass all the pre-employment requirements which include: a physical, drug screen and you must also present a clean driver’s record from the DMV. Due to the safety sensitive position as a driver, we are not able to accept applications from registered medical marijuana card holders, and for insurance purposes all applicants must be at least 25 years old.
As a newly hired guide you start with 5-6 weeks of training. Our training modules are interactive and the training period is very intense. You will partake in traditional classroom time, field time, driver training including SMITH driving principles, and practice time behind the wheel. If you are not already First Aid/ CPR certified we will make sure you get that certification as well!
Position Summary
A Tour Guide provides a fun and educational tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.
Responsibilities
Able to perform the following Guide fundamentals in a satisfactory manner:
Conducts tours in a professional manner
Skilled driving on and off road
General understanding of our permits and operating plan
General understanding/working knowledge of tour scheduling and tour rotation
Inspects and cleans vehicle daily
Reads and follows manifest to insure tour type and accuracy.
Presents relevant core information on all tours
Local history, geology, archeology, plants and animals
Learns and experiences the seasonal operations of the Guide position and business
Pursues ongoing learning and education
Professional and effective communication across departments to insure maximum tour efficiency.
Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
Maintains an average to above average attendance record.
Respects and follows company policies and procedures
Takes constructive feedback in a respectful manner and applies it
Key Metrics
Internal and External Customer satisfaction
Reliability/availability – good attendance record, willing to work extra shifts during peak times
Quality of tour: driving skills, knowledge of the resources, fun, tour presentation.
Safety – follows all SMITH guidelines and has a good safety record
Ongoing educational pursuits to enhance interpretive and informational skills.
Qualifications
Effective communication skills: energetic, outgoing, entertaining speaker.
Defensive driving skills and a driver’s license clear of major moving violations.
Team player that is self-motivated and takes initiative.
Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
Able to endure weather extremes in a physical-oriented job.
Good judgment and problem solving skills.
Is courteous to all users of Forest Service and other lands we operate on.
Essential Physical Requirements (may vary by location)
Consistently and carefully inspects, operates, and cleans their vehicle – repetitive motion involves: climbing in and out of the vehicle, reaching overhead and across at chest level, bending from the waist.
Able to handle demanding weather extremes including temperatures ranging from 20 degrees to 100 degrees.
Able to work up to 12 hours/day (tour time and jeep preparation/washing). Generally two, 1 hr breaks would be given in such a day.
Assists customers in and out of the vehicle.
Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day.
Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures
Able to conduct hiking tours that can involve hiking up to 5 miles during a 4-hr tour.
Must be able to speak and hear clearly to provide quality customer service and required safety mechanics
May be trained in CPR/First Aid and so should be able to remain calm and effective when dealing with medical emergencies encountered.
Maintain efficient, daily contact and adequate radio communication with the reservation staff to assure timely tour departures and accurate Jeep assignments.
Safely operates the Jeep through challenging city traffic, varied Forest Service or National Park terrain, in all types of weather conditions, while crafting entertaining and informative tours.
Come work for a Company that sells FUN! This fast paced, fun environment will include sales, customer service and inventory maintenance. Some creativity and apparel experience is a plus. Preferred candidate will be friendly with a great work ethic and have retail sales, computerized register, basic inventory understanding, and multi-tasking experience. General computer skills including Word and Excel required.
Essential Duties
Employ positive and motivating sales techniques to promote and achieve sales goals
Conducts themselves in a manner reflective of the Pink Jeep Tours Mission statement
Work alongside peers to assist customers and perform all sales functions selling fun
Maintain the appeal of product by using store standards for merchandising and display
Responsible for some purchasing, receiving, product transfers, and inventory control
Maintain inventory levels and general supplies using fill in forms and practices
Create attractive and colorful displays to showcase merchandise
Develop and maintain positive relationships with all employees and management staff
Maintain product pricing to ensure overall profit margin goal
Recommend new products to increase sales and accommodate customer requests
Anticipate seasonal needs and adjust stocking levels accordingly
Maintain store cleanliness, practice safe lifting and stocking practices
Keep storage units organized and ensure inventory accuracy and safety
Understand and maintain the POS system, communicate with management and internal IT as necessary
Support the overall Pink Jeep/tour experience by understanding company operations and being able to answer a variety of customer questions
Organize, conduct, and complete a yearly inventory
Tour Guide position in a dynamic tourist environment focused on customer satisfaction. A guide provides a fun, informative tour. They provide for the comfort and safety of the customer while delivering information on natural and cultural resources in a meaningful way. They are safety minded, inspecting and operating their Jeeps on the highways and Forest Service roads in compliance with all Laws, Regulations, and Company Policies and Procedures.
Responsibilities
Basic understanding of the guide position.
Able to perform the following Guide fundamentals in a satisfactory manner:
Conducts tours in a professional manner
Skilled driving on and off road
General understanding of our permits and operating plan
General understanding/working knowledge of tour scheduling and tour rotation
Reads and follows manifest to insure tour type and accuracy
Presents information on all tours: Local history, geology, USFS, plants and animals
Assists customers in and out of the jeep.
Reviews/Refreshes knowledge from training and pursues ongoing learning and education
Professional and effective communication across departments to insure maximum tour efficiency.
Displays a positive, friendly and professional attitude in all interactions with customers, fellow employees, citizens, competitors, hotel/resort staff, and management.
Maintains an average to above average attendance record.
Respects and follows company policies and procedures.
Takes constructive feedback in a respectful manner and applies it.
Be available to work up to 12 hours/day with up to 10 hours of tour time.
Consistently and carefully inspects, operates, and cleans their Jeeps – repetitive motion involves: climbing in and out of the jeep, reaching overhead and across at chest level.
Maintain efficient, daily contact and adequate radio communicationwith the reservation staff to assure timely tour departures and accurate Jeep assignments.
Safely operates the Jeep through challenging city traffic, varied Forest Service terrain, in all types of weather conditions, while crafting entertaining and informative tours.
Key Metrics
Internal and External Customer satisfaction: Pink Listens, comments/feedback.
Reliability/availability – good attendance record, willing to work extra shifts during peak times
Quality of tour: driving skills, knowledge of the resources, fun.
Safety – follows all SMITH guidelines and has a good safety record.
Ongoing educational pursuits to enhance interpretive and informational skills.
Qualifications & Essential Requirements
Effective communication skills: energetic, outgoing, entertaining speaker.
Team player that is self-motivated and takes initiative.
Good judgment and problem solving skills.
Outdoor enthusiast with an interest in flora, fauna, history, archaeology, and geology.
Able to endure weather extremes in a physical-oriented job.
Defensive driving skills and a drivers license clear of major moving violations.
Frequent bouncing up and down in the driver’s seat as a result of driving on rugged trails, washboard gravel roads, and climbing up and over rocks – for up to 10 hrs/day. (Ruggedness varies by location). Grand Canyon Tour Guides do mostly pavement tours.
Able to walk on dirt trails, uneven ground, and rock formations to point out scenic views and rock structures. Able to conduct hiking tours.
Must be able to speak and hear clearly to provide quality customer service.
CPR/First Aid certified and so should be able to remain calm and effective when dealing with medical emergencies encountered.
Looking for a new adventure? Join Pink Jeep Tours at the Grand Canyon! We are looking for fun and friendly people to promote and sell tours to walk-in customers, coordinate tour logistics, and support the day-to-day operations.
We are hiring for seasonal positions for the Spring and Summer. Positions start in February and April and last up to 6 months. Opportunities to stay on longer or year-round may also be available.
Company housing is available on a PT or FT basis. Round trip commuter van transportation is also available for people living along route between Flagstaff and Tusayan.
Responsibilities and Duties
Assisting people from all over the world with questions
Educating and selling of Jeep tours
Booking reservations and coordinating tour logistics
Assisting Tour Guides and customers with jeep loading and tour preparation
Other administrative tasks that support day to day operations
Qualifications and Skills
Professional, friendly, and helpful demeanor
Excellent customer service and communication skills
Sales experience is helpful
Strong data entry skills, multi-tasking abilities, and attention to detail
Tired of a flat rate? Use your talent to support a fleet of vehicles providing fun and adventure on the trails!
We are hiring a FT Auto Technician in Sedona to diagnose, adjust, repair and perform preventive maintenance on Jeeps and other vehicles in our fleet. Our fleet must be safe and we expect quality work so you have the time to do it right. We pay hourly so you receive steady pay. You also get to perform a variety of work in a clean and fun work shop. Come see what you’re missing!
Qualified candidates must have a good driving record and 5+ yrs bumper-to-bumper experience in an independent shop or dealership. Candidates should have the ability to repair all systems and components on a vehicle. ASE certifications and basic welding/fabrication skills a plus. We provide great pay, insurance benefits, paid time off, 401K w/match, and a professional work shop.
The Shuttle Driver position is focused on providing excellent customer satisfaction in a dynamic tourism environment. The Shuttle Driver will safely provide transportation to and from Las Vegas hotels to Red Rock Canyon for customers taking a jeep tour. This position will also be responsible for miscellaneous shuttle cleaning and upkeep, as well as occasional office errands and general assistance to operations and guide supervisors.
PRIMARY RESPONSIBILITIES
Provide exemplary customer service while picking up customers at Las Vegas hotels using the Pink Jeep Shuttle; safely transport the customers to the Red Rock on time for their tour. Return customers to their hotel after their tour.
Maintain close contact with the Tour Coordinators for changes to pick-ups and drop-offs and for any necessary errands.
Routinely check-in with the office to run errands as needed.
Responsible for checking the schedule the evening before and confirm with the office for any early pick ups.
Deliver PJT brochures to hotels and resorts as requested.
At the end of each day, thoroughly clean the inside of the shuttle.
Clean the blankets and loaner jackets on a monthly basis.
Other duties as requested by management.
QUALIFICATIONS
Current Nevada CDL with passenger endorsement
Current DOT card
At least 25 years of age with an excellent driving record (3 year MVR required)
Available for long hours (10-12 hour days)
Good communication skills to interact with customers and staff
Effective time management, prioritization and multi-tasking capabilities
Professional conduct
Good team player who is self-motivated and takes initiative
Experience working in the hospitality industry preferred
High School diploma or equivalent
ESSENTIAL PHYSICAL REQUIREMENTS
This position requires mobility up to 12 hours per day that includes walking, climbing, sitting while driving, and assisting passengers in and out of the vehicle as necessary. Some of the duties also require pushing, pulling, reaching, and stacking. This position requires the ability to lift up to 40 lbs.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
Do you love Coffee and have great People Skills? Come work for a Company that sells FUN!
Pink Jeep Tours is seeking a part-time Barista for The Pink Java Cafe to serve coffee drinks, smoothies, pastries, sandwiches and more in a fun and fast paced team environment. We are looking for friendly people with great conversational skills to join our team serving locals and customers from around the world. Preferred candidates will have Barista experience, and a Food Handlers card. Candidates with food/beverage/retail exp; and coffee knowledge and register experience a plus.
What's it like to work at Pink Java? -
"Since working at the Pink Java Cafe, I have enjoyed the creative freedom I've been given. From top of the line equipment, to the highest quality ingredients. I feel I have been supplied with all that I need to be a true Barista and take pride in what I do." ~ Pink Java Cafe Barista
"Having the creative freedom to stretch and hone the Barista skills is a major plus. We serve quality products that can stand alone (espresso, drip, or turkish) or complements other products." ~ Jill, Pink Java Cafe Team Lead
Barista candidates must be available for the following:
Saturdays and Sundays
Holiday flexibility
6 - 8 hour shifts
Must be able to stand for up to 8 hours per day
Must be able to lift up to 40 lbs overhead
We offer more than just fun and memories at Pink Jeep Tours. Our part-time team members have advancement opportunities, and a benefits package including:
401 (K) Savings Plan
Complimentary Jeep Tours
Retail Store Discounts
Join our talented team that delivers unparalleled customer service and experiences that are remembered for a lifetime. Share your expertise, skill and commitment to excellence with us, and be a part of the Pink Jeep Tours team.
Administrative and customer service position in a dynamic tourist environment focused on customer satisfaction while maintaining a high degree of fun, integrity and professionalism. The Tour Coordinator will work closely with Guides to ensure smooth tour operations, and the best possible tour experience for our customers.
Essential Duties and Responsibilities
Using the proprietary booking software (Gantt) – schedule tours, process payments, and coordinate customer requirements with the Guides and shuttle drivers.
Assign tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations, rotate tours and add Guide breaks as appropriate.
Coordinate tour departures by distributing passenger lists (manifests) to Guides and addressing last-minute issues. Ensure that special requirements are noted in reservations (front seat req., step stool, car seats, seatbelt extension).
Coordinate and assist with the dispatching of our tour pick-ups, acting as a communication hub between guides, customers, and hotel staff as needed.
Monitor and maintain communication with jeeps / guides.
Support and oversee all Reservations guidelines for: Seat adjustments, heavies, special requests, add-ons, private Jeeps, gratuity, discounts, child rates, etc.
Manage shuttle schedule.
Serve as first line of communication for transferred calls from the Contact Center with customers trying to find their guides during pick-ups.
Arrange board for next day, communicate availability to Contact Center, delete dummies, update Custom Tour Bars.
Proactive in reservation accuracy.
Act as interface between Guides and Maintenance Dept. to solve jeep breakdown issues while ensuring customer satisfaction.
Assist team members with pre tour operations (prior day) functions to ensure next day operates smoothly.
Monetary responsibilities include processing credit card payments, handling cash transactions, balancing cash register daily, and completing nightly bank deposits accurately.
Double-check customer payments against tour reports nightly to prevent billing errors.
Serve as first-line defense for all issues relating to tour operations.
May serve as an escalation point for customer issues
Documents process, procedures, and forms for team use.
Address Guide concerns about tour rotations and make recommendations to management.
Performs opening and closing procedures accurately and thoroughly
Document Gantt concerns or issues and escalate to management for resolution.
Offer suggestions for process improvements and Gantt functions for better efficiencies.
Handle Group Sales requests as needed and follows correct procedures to efficiently support Group Sales Department.
Demonstrates a high degree of initiative, resourcefulness, and job knowledge ensuring customer satisfaction.
General cleaning of tour office to ensure positive customer impression.
Qualifications & Experience
Dispatch experience preferred but not required.
Two (2) or more years of customer service and administrative experience.
Prompt and regular attendance.
Excellent customer service and communication skills.
Effective time management, prioritization and multi-tasking capabilities.
Strong organizational, analytical and math skills.
Attention to detail, self- motivated, and demonstrates initiative.
Professional communication and presentation.
Good judgment and problem-solving skills.
Works well in a team environment.
Must be able to maintain sensitive information in a confidential manner.
Computer experience required (MS Windows, Outlook, Word & Excel).
H.S. Diploma or equivalent required; Associate's degree (A.A) preferred.
Essential Physical Requirements
Primarily an inside office job with little exposure to weather conditions
Ability to use computers, phone systems, calculators, copiers and general office equipment
Primarily sitting up to 8 hours a day
Must be able to move around office to perform duties, reach overhead, bend, push, pull, and lift up to 20 lbs.